Last updated: (02.10.2025)

1) Scope

This Shipping (Delivery) Policy explains how and when orders placed on viplikes.net are processed and delivered. It applies to all purchases made via our website.

Digital Services Only. We provide online promotional and engagement services only. There is no physical shipment. Throughout this document, the terms "shipping," "delivery," and "fulfillment" refer to the start, progression, and completion of a digital service delivered to the client's specified URL or account.

2) Order Processing & Start Time

Order processing begins after successful payment and receipt of all required details (for example, profile or post link etc.) depending on the service. Start times vary depending on the selected service and are listed on each service page. If a start time is displayed, we aim to begin within that estimated window, however, actual start or delivery times may occasionally differ due to various external or technical factors such as: high system load or queue volume, temporary platform limitations or social platform or algorithm updates, account privacy settings on user account, the type of the selected service etc.

These factors may temporarily delay initiation, but our team continuously monitors all orders to ensure delivery begins as soon as conditions allow.

3) What "Delivery" Means

"Delivery" refers to the initiation and ongoing execution of the ordered digital service --- such as followers, likes, views, or other engagement actions --- applied to the link or account you provided. Delivery may occur gradually to ensure account safety and compliance with platform policies. Actual delivery speed can differ from the initial estimate due to system adjustments or updates on social media platforms beyond our control as outlined in Section 2 - Order Processing & Start Time.

4) Timeframes & Progress Updates

Estimated delivery timeframes (if provided) appear on each service page and/or at checkout. Multi-day or large orders may progress in stages or batches. You may request a status update anytime through our Support channels to check the current progress of your order.

5) Customer Responsibilities (to Avoid Delays)

To help ensure timely and accurate delivery, please:

Provide correct and accessible URLs, and make sure your profile or post remains public for the entire delivery period.
Avoid changing usernames, deleting posts, or enabling privacy restrictions that could block delivery.
Keep your privacy settings open and ensure your account or content remains accessible while the service is being delivered.

Failure to meet these requirements may result in delivery delays or non-delivery, for which the Company is not responsible.

6) Targeting & Geography

If a service includes geo-targeting and you believe the delivered results differ from your selected region, please contact Support and provide analytics screenshots or insights showing the discrepancy. Our team will review your case and, if confirmed, may restart, top-up, or adjust delivery in accordance with our Refund Policy.

Certain countries or regions may be restricted due to platform limitations or compliance reasons. If such a restriction applies, you will be notified before delivery begins, and we will offer a suitable alternative, delay, or cancellation.

7) Delays, Platform Changes & Force Majeure

Delivery speed and timing may be affected by factors such as:

Changes in social network algorithms or platform policies;
Temporary outages, throttling, or maintenance on the platform;
High system load or external technical disruptions;
Force majeure events beyond our reasonable control.

In such cases, the Company will adjust pacing, resume delivery as soon as conditions allow, or propose a suitable alternative solution or partial refund as applicable.

8) Order Changes & Cancellations

Before start: If your order has not yet started, you may contact Support to request a modification or cancellation.
After start: Once delivery has begun, cancellation may not be possible. However, if technically feasible, our team may pause delivery and issue a proportional credit, adjustment, or refund, in accordance with the Refund Policy.

9) Fees, Taxes & Currency

Because all services are digital, no shipping or handling fees apply. Applicable taxes (if any) and currency conversion details are displayed at checkout, based on your region and payment method.

10) Tracking & Notifications

You will receive an order confirmation after payment by email.
Delivery progress is tracked internally via service logs.
Upon request, our Support Team can provide status updates or confirmation of completion related to your order.

11) Non-Delivery & Escalation

If your service did not start within the expected timeframe shown on the service page, or you believe it was not delivered at all, please contact Support with your order ID and service link. Our team will investigate and, if applicable, re-deliver, adjust, or refund the undelivered portion of the order, as defined by our Refund Policy.