Terms

Last update: 10.09.2026

1. About These Terms

1.1 These Terms of Service ("Terms") govern your access to and use of the website at viplikes.net and all services offered through it.

1.2 The Services are provided by Vipsocmedia SRL, a company registered in Romania, Reg. Com. J40/22928/2023, VAT RO49212995, with its registered office at Sos. Mihai Bravu Nr. 255, Subsol, Modul S 146, Sector 3, C.P. 030302, București, Romania ("the Company", "we", "us").

1.3 By placing an order or otherwise using the Services, you ("the Customer", "you") agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you must not use the Services.

1.4 We may amend these Terms, and may update or modify any policy or guideline applicable to the Services, at any time without notice. New features added to the Services are subject to these Terms. Should you continue to use the Services after any such modification has been made, this constitutes your agreement to that modification. The date of last revision appears at the end of this document.

1.5 Contact: support@viplikes.net or Live Chat available on viplikes.net. Our support team works 24/7.

2. Services

2.1 We provide social media engagement and visibility services, comprising the delivery of followers, likes, views, comments, reactions, and comparable platform metrics to a social media account, post, or item of content that you nominate ("the Services").

2.2 Independence from platforms. We are not affiliated with, endorsed by, sponsored by, authorised by, or in any way officially connected to Instagram, Meta, TikTok, YouTube, X, Facebook, Telegram, Spotify, SoundCloud, LinkedIn, Twitch, or any other platform referred to on this website. All platform names, marks, and logos are the property of their respective owners and are used solely for identification. No association should be inferred.

2.3 Sources of engagement. Engagement delivered through the Services originates from a combination of genuine user accounts and automated accounts. We do not represent that engagement delivered consists exclusively of active, organic users, and you should not rely on any such representation from any source.

2.4 No guaranteed outcome. We guarantee delivery of the quantity ordered, subject to clause 6. We do not guarantee, and make no representation as to:
 
(a) retention of delivered engagement beyond the periods stated in clause 9;

(b) any increase in organic reach, followers, engagement rate, revenue, sales, sponsorship, or any other result; (c) the behaviour of any social media platform's algorithm; or

(d) uninterrupted or error-free operation of the Services.

2.5 Platform rules are your responsibility. Artificially increasing engagement metrics is not an authorised promotional method on most social media platforms and may breach their terms of service. It is your sole responsibility to determine whether your use of the Services is permitted by the platforms you use and by any law applicable to you. We accept no responsibility for any action taken by a platform in respect of your account, including restriction, suspension, or removal.

2.6 Do not combine services. While an order is in progress, you should not use third-party promotional methods on the same account or content. Doing so makes results impossible to attribute and may increase the risk of platform sanctions.

3. Permitted Use — Personal and Non-Commercial Only

3.1 Restriction. The Services are made available strictly for personal, non-commercial use. You must not use the Services, and must not permit the Services to be used, for any commercial purpose.

3.2 Prohibited commercial purposes. Without limiting clause 3.1, you must not use the Services, or any engagement metric obtained through the Services, in order to: (a) advertise, market, or promote any business, product, service, or commercial offering; (b) generate or increase revenue, sales, or commercial income; (c) obtain, or seek to obtain, any commercial advantage over a competitor; (d) influence any prospective customer, client, investor, lender, advertiser, sponsor, business partner, employer, or employee; (e) represent, or contribute to any representation of, your audience size, reach, influence, popularity, credibility, or standing in any commercial context, including in any pitch, proposal, media kit, rate card, negotiation, or application; or (f) support any claim made to a third party about your commercial performance or influence.

3.3 Businesses may not purchase. The Services are not available to, and must not be purchased by or on behalf of, any company, partnership, sole trader, agency, brand, or other business entity, nor by any person acting in the course of a trade, business, craft, or profession.

3.4 Acknowledgement. You acknowledge that the use of purchased or artificially generated engagement metrics to represent influence, popularity, or commercial standing may constitute an unfair, misleading, or deceptive commercial practice under the laws of numerous jurisdictions, including the Federal Trade Commission Act in the United States and Directive 2005/29/EC in the European Union as amended by Directive (EU) 2019/2161. You confirm that you will not use the Services in any such manner.

3.5 Confirmation at purchase. You are required to confirm your compliance with this clause 3 at the point of each purchase. That confirmation forms part of the contract for that order and is retained by us in accordance with clause 11.

3.6 Consequences of breach. We may, at our discretion and without notice, decline any order, suspend or terminate your access to the Services, and cancel any active subscription where we have reasonable grounds to believe this clause 3 has been or will be breached. Where we terminate for breach of this clause, you remain liable for Services already delivered.

4. Eligibility and Account

4.1 You must be at least 18 years of age to purchase the Services.

4.2 You must have lawful authority to use the payment method presented at checkout.

4.3 You must provide accurate, current, and complete information when ordering. Where you provide an incorrect link, username, or email address, or where the target account carries privacy restrictions preventing delivery, we are not obliged to redeliver the order to corrected details free of charge, though we will use reasonable efforts to assist.

4.4 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4.5 We do not require, and will never ask for, the password to your social media account. We require only the public username or link necessary to deliver the order.

5. Orders, Delivery and Requirements

5.1 Public accounts. We do not work with closed groups, communities, pages, accounts, posts, or any other content protected by privacy settings. The target account or content must be public for the duration of delivery. If you set the account or content to private, or delete the content, during delivery, delivery will stop automatically and cannot be resumed. No refund is due for the undelivered portion in these circumstances, though we will consider partial credit on request.

5.2 Do not change the target. You must not change the username or link of the target account or content while an order is in progress. Doing so stops delivery permanently.

5.3 Delivery times. Estimated delivery times are stated on each service page. Some services are processed manually and may take longer; where an order is placed outside processing hours it will be queued. Estimates are indicative, not contractual, save that clause 9.1 applies where delivery does not commence at all.

5.4 Delivery speed. We may vary delivery speed from that indicated in order to reduce the risk of platform sanctions or drops. This is done in your interest and does not constitute a failure to deliver.

5.5 Right to decline. We may decline to provide the Services to any person without explanation. Where we decline after payment, we will refund in full.

6. Payments

6.1 Payment providers. Payments are processed by third-party payment service providers. We do not receive or store full payment card details. Card data is transmitted directly to our providers under encryption and is held by them in accordance with PCI DSS. We retain only a truncated card reference sufficient for you to identify your payment method.

6.2 Accepted methods. The payment methods available to you are displayed at checkout and may vary by location, currency, and risk controls. We currently accept major credit and debit cards, digital wallets, and cryptocurrency.

6.3 Currency, taxes and pricing. All prices on this website are displayed in United States Dollars (USD), unless stated otherwise on the relevant service page. Applicable VAT or equivalent taxes are calculated at checkout based on your billing address and are included in the final amount displayed. No shipping charges apply, as all Services are delivered digitally.

6.4 Authorisation and capture. On confirming an order your payment method may be authorised for the total amount. Funds are captured only on successful authorisation. If authorisation fails, no charge is made and the order does not proceed.

6.5 Receipts. We issue an electronic receipt for every charge, including every recurring charge. Each receipt states the amount, the date, the billing descriptor that will appear on your statement, and how to contact support.

6.6 Billing descriptor. Charges will appear on your statement under a descriptor identifying Viplikes. If you do not recognise a charge, please contact support before taking any other step — see clause 10.

6.7 Verification. Where required for fraud prevention or by our payment providers, we may ask you to verify your identity or your ownership of the payment method before an order is processed or a refund issued. Any identity document provided is processed solely for that purpose, in accordance with our Privacy Policy and the GDPR, and is deleted once verification is complete.

Where we suspect that a payment is fraudulent or otherwise irregular, we may decline to commence the order pending verification, and may temporarily suspend Services on the account, with a notice indicating that Services are temporarily suspended, until the matter is resolved. 

7. Subscriptions and Recurring Payments

7.1 Consent. Where you select a subscription plan, you expressly authorise us and our payment providers to charge your payment method on a recurring basis, at the interval and amount disclosed at checkout, until cancelled in accordance with clause 8.

7.2 Disclosure. Before you complete a subscription purchase, the checkout page displays clearly and prominently: the recurring amount; the billing interval (daily, weekly, or monthly, as applicable); the date of the first charge; the date of the next charge; how to cancel; and the fact that the subscription renews automatically until cancelled.

7.3 Right of withdrawal. As a consumer resident in the European Union you have a statutory right to withdraw from a distance contract within 14 days. Because the Services are supplied digitally and delivery begins immediately, you will be asked at checkout to give express consent to immediate performance and to acknowledge that your right of withdrawal is lost once the Services have been fully performed. If you do not give that consent, delivery will not begin until the withdrawal period has expired.

7.4 Advance notice. We send an electronic reminder before each renewal, stating the amount, the date of the charge, and a direct link to cancel.

7.5 Multiple subscriptions. Where you hold more than one active subscription for the same service, we may, at our discretion, retain only one for renewal and cancel automatic renewal on the others, to reduce the risk of unintended or duplicate charges and resulting payment disputes. Where your active subscriptions are for different services, we may allow them to remain active in parallel. You may contact support at any time to request a different arrangement.

7.6 Price changes. We may change subscription pricing. Any change is notified in advance of the first renewal at the new price, and you may cancel before that date without charge. Continued use after the effective date constitutes acceptance.

7.7 Failed payments. If a recurring charge is declined we may reattempt it in accordance with card network rules and will notify you. If payment cannot be collected the subscription is suspended and no further Services are delivered under it.

7.8 Delivered periods. Where a subscription has renewed and the Services for that billing period have been delivered, that period is not refundable, save as provided in clause 9 or as required by law.

8. Cancellation

8.1 You may cancel any subscription at any time, without giving a reason, using the self-service cancellation function in your account dashboard, via the cancellation link included in every receipt and renewal reminder, or at viplikes.net/unsubscribe, or, if you prefer, by contacting support.

8.2 Cancellation takes effect immediately. No further charges are made after cancellation.

8.3 Cancellation is not conditional on contacting support, giving a reason, or completing any retention process.

8.4 One-time orders. Where an order has not yet started, you may contact support to amend or cancel it. Once delivery has begun, cancellation may not be technically possible; where we can stop delivery, we will issue a proportionate refund or credit for the undelivered portion.

9. Refunds and Guarantees

9.1 Full refund. We refund in full where delivery has not commenced within the period stated on the relevant service page, or where the Services have not been delivered at all.

9.2 Drop guarantee. We provide a 30-day guarantee against drops on Instagram followers and Instagram likes. If delivered engagement is lost during that period, we will replenish the lost quantity free of charge. The guarantee does not apply where:

 (a) the account already held more than 100,000 followers at the time of order, where organic unfollow rates are high;

 (b) the account holds fewer followers than at the commencement of the campaign;

 (c) the account name was changed;

 (d) the account was suspended or restricted by the platform; or

 (e) the order itself was for more than 100,000 units of engagement, as engagement of that volume is subject to materially higher natural attrition, from both pre-existing organic engagement and previously delivered engagement, than smaller orders.

9.3 Targeted orders. If you ordered country- or region-targeted engagement and believe you received a materially different target, contact support with account statistics. Where the target is materially incorrect we will restart the order, deliver the missing quantity, or issue a full or partial refund.

9.4 Minor drops. Drops of 10% or less after the guarantee period do not give rise to a refund, as platform users may act independently of us.

9.5 Not grounds for refund. A change of mind after delivery has begun, dissatisfaction with results obtained, or absence of commercial benefit are not grounds for refund, as we guarantee delivery of the quantity ordered and not any outcome. This does not affect clause 9.1, 9.2 or 9.3.

9.6 Process. Refund requests should be sent to support with the order reference. Our support team, available 24/7, will acknowledge your request promptly; a decision is issued within 3 business days. Refunds are issued to the original payment method.

9.7 Statutory rights. Nothing in these Terms limits any right you hold under applicable consumer protection law.

10. Payment Disputes

10.1 If you believe a charge is incorrect or unauthorised, or that Services were not delivered as ordered, please contact support first. In most cases we can resolve the matter and issue any refund due faster than a payment dispute would.

10.2 Where a dispute is raised with your card issuer, we will respond with the records we hold, which may include the order record, your confirmation under clause 3.5, your consent to recurring billing under clause 7.1, delivery records, receipts issued, and correspondence with support.

10.3 Nothing in this clause affects, limits, or waives any right you hold against your card issuer or payment provider.

11. Records

11.1 We maintain complete records of each order, including your confirmation under clause 3.5, your consent to recurring billing under clause 7.1, all receipts issued, and all delivery records, for the duration of the contract and for such further period as applicable financial and consumer protection regulation requires.

11.2 These records are made available on request to our payment service providers, acquiring banks, financial institutions, and competent regulatory authorities.

12. Acceptable Conduct

12.1 You must not use the Services to target any account or content that you do not own or are not authorised to promote.

12.2 You must not use the Services in connection with content that is unlawful, that harasses or defames any person, that infringes intellectual property rights, or that promotes violence or discrimination.

12.3 You must not attempt to interfere with, reverse engineer, or gain unauthorised access to the website or its systems, or access it by automated means without our permission.

12.4 Our support staff are people. We ask that you communicate with them respectfully. Where communication is abusive we may decline further correspondence and terminate the account, subject to completing or refunding any order in progress.

13. Intellectual Property

13.1 All content on this website, including text, graphics, code, and design, is owned by or licensed to the Company and protected by copyright and trade mark law.

13.2 You may view and download material from this website for your own personal reference only. You may not reproduce, modify, distribute, publicly display, or commercially exploit any part of it without our prior written consent. This clause governs the website's content and is separate from, and does not limit, clause 3.

13.3 You may not remove any copyright or other proprietary notice from any material, or transfer or mirror any material on another server. This permission to view and download automatically terminates if you breach this clause 13, and may also be terminated by us at any time. On termination, you must destroy any downloaded material in your possession, whether in electronic or printed form.

13.4 The content of this website (as distinct from the Services themselves, which are addressed in clauses 2 and 9) is provided "as is". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and make no representation as to the accuracy, completeness, or reliability of any material on this website. Nothing on this website constitutes advice on which you should rely. Where you are a consumer resident in the European Union, this clause does not affect any statutory right you hold that cannot lawfully be excluded.

13.5 This website may contain links to third-party websites. We do not endorse and are not responsible for the content, accuracy, or practices of any linked website, and accessing a linked website is at your own risk.

13.6 To the maximum extent permitted by law, in no event will we or our suppliers be liable for any damages, including without limitation damages for loss of data or profit, or arising from business interruption, arising out of the use of or inability to use the content of this website (as distinct from the Services, which are addressed in clause 15), even if we have been advised orally or in writing of the possibility of such damages. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, some of the above limitations may not apply to you.

14. Data Protection

14.1 We process personal data as a controller in accordance with the General Data Protection Regulation (EU) 2016/679 and Romanian data protection law. Full details of what we collect, why, on what legal basis, how long we retain it, and how to exercise your rights are set out in our Privacy Policy.

14.2 Your rights include access, rectification, erasure, restriction, portability, and objection. Requests may be made via viplikes.net/data-requests or to support@viplikes.net.

15. Liability

15.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

15.2 Subject to clause 15.1, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data, or business interruption arising from your use of or inability to use the Services.

15.3 Subject to clause 15.1, our total liability in respect of any order is limited to the amount paid for that order.

15.4 We are not liable for any action taken by a social media platform in respect of your account or content.

16. Suspension and Termination

16.1 We may suspend or terminate the provision of Services where you breach these Terms, where we are required to do so by law or by a payment service provider or acquiring bank, or where we reasonably suspect fraud or misuse.

16.2 Where we terminate other than for your breach, we will refund any amount paid for Services not yet delivered.

16.3 You may stop using the Services at any time. Cancellation of subscriptions is governed by clause 8.

17. General

17.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.

17.2 Our failure to enforce any provision is not a waiver of it.

17.3 These Terms constitute the entire agreement between you and us in respect of the Services.

18. Governing Law and Jurisdiction

18.1 These Terms are governed by the laws of Romania.

18.2 Disputes are subject to the jurisdiction of the competent Romanian courts.

18.3 Nothing in this clause deprives you, as a consumer, of the protection afforded by mandatory provisions of the law of the country in which you are habitually resident, or of the right to bring proceedings in the courts of that country.

18.4 Consumers resident in the European Union may also use the European Commission's Online Dispute Resolution platform.