Last updated 10.09.2026

1. Scope

This Refund Policy explains how refund-related requests are handled for purchases made on viplikes.net. It should be read together with our Terms of Service. In case of any conflict between this page and the Terms of Service, the Terms of Service govern.

2. How to Request Help

Before considering any dispute with your bank or payment provider, please contact our Support Team directly. Most issues can be resolved quickly through assistance, re-delivery, or service adjustment.

When contacting Support, please provide the following details:

- Order number
- Service name and related link(s)
- A brief description of the issue, along with any relevant screenshots or delivery logs

To ensure your request is processed correctly, use only the official Support channels listed on viplikes.net — such as email at support@viplikes.net or Live Chat. Our support team is available 24/7.

3. Investigation Process

After you contact us, we will initiate a review of your case. Our Support and Quality Assurance teams will:

Review your order details and delivery logs to verify the current status and performance of the service;
Request any missing or additional information from you if required (for example, screenshots, profile links, or timestamps);
Assess potential technical issues or delays that could have affected delivery;
Coordinate with our technical team to confirm whether the issue can be resolved through re-delivery or correction before proceeding with a refund decision.

We acknowledge refund requests promptly and issue a decision within 3 business days — see clause 9.6 of our Terms.

4. Outcomes

Following review, we will provide one of the following, depending on eligibility under our Terms:

Service resolution: troubleshooting, re-delivery of the missing part of the service, correction of delivery errors, or other technical adjustments;
Formal response: a written explanation if the request does not qualify for a refund under this Policy, with reasons;
Refund or partial refund: issued where the request meets the eligibility criteria in Section 5, to your original payment method.

5. Detailed Refund FAQs.

How can I get a refund?

Our company can provide a full refund only under certain circumstances - if the order was not started within a period of time that is mentioned under each service or if you did not get the service at all. All other cases and FAQ are described below.

What if I made a purchase and changed my mind or did not get a profit from the order, or did not like the quality?

If you already made a purchase - your order is in a queue or being processed - accordingly, a refund is impossible.

Also if the order did not meet your expectations or you did not get a profit from it, or you did not like the quality - full refund is impossible. We guarantee only the delivery of our services.

I do not like the speed of delivery, it is not the same as described on the website, can I get a refund?

When we are working on the delivery of your order, we use the most appropriate and safe speed of delivery to avoid any penalties or drops. We care about the safety of our clients’ accounts, and therefore, the actual delivery speed may differ from the one mentioned on the website, depending on the system load and recent updates of social networks.

If you believe your order is taking longer than expected, please contact our Support Team — your case will be reviewed individually. Depending on the situation, our technical department may accelerate the delivery or stop the service and issue a refund or partial refund for the undelivered part.

My followers/likes/shares/views etc. dropped, can I get a refund?

In case you have 10% or less drops after the warranty period - refund is impossible, as it is a social network - people can act on their own so small drops can appear.

In case there are less followers/likes/views or any other service on the account/post than when we started the promotional campaign - refund is impossible.

I have drops during the delivery process, can I get a refund?

Drops can rarely happen within 30 days. After 30 days drops should stop, that is why we have a 30 days drop guarantee. As it`s a social network people can act on their own. We demand only following/liking/sharing etc. from users. As to their further activity - it's of their own free will so they can unfollow/unlike/unshare.

I have ordered country target likes/followers/views etc. and did not get the service from that target, can I get a refund?

If you ordered target services but you think that your likes/followers/views are arriving not from that target - you should contact us and provide a picture with statistics of your page/post where we can see what country target you get. If you get a completely wrong target - we can restart your order, or deliver the missing amount, also can provide full or partial refund. All cases are unique and must be discussed with support managers

What if I would like to stop the delivery and get a refund/partial refund?

Technical department can also try to stop the delivery, this process is not instant and sometimes we are not able to stop it at all. In case we manage to stop the delivery - our company can issue a partial refund or replace your order with any other service for the price of the remaining amount. The moment at which the order was stopped depends on the possibility of a refund, as well as the amount of deductions associated with the return.

Auto Services do not work as I expected, can I get a refund?

Auto Services begin automatically, typically within 12 hours, though start time can be delayed depending on system load. You can also let us know once you have a new post so we can start delivery manually. If delivery has already partly taken place, the same rule above applies: we'll do what we technically can to stop it, and issue a proportionate refund for the undelivered portion where possible.

Can I get a partial refund if my order was only partially completed?

Yes, if the order was partially completed and the client requests to stop the service or a refund, we can issue a partial refund.

The refund is calculated only for the part of the service that was not delivered, or:

for the quantity that remains undelivered;
or for the amount that was delivered but later dropped or decreased (for example, views, likes, or followers).

Can I get a refund for recurring payments?

Yes, we can issue a refund only for the most recent recurring payment, under specific conditions.

If a payment was automatically charged (auto-renewal) and the client requests to cancel the subscription shortly after the payment was processed, we will:

cancel the active subscription to prevent future charges; and
issue a refund for the last payment made.

However, please note that:

Refunds aren't provided for earlier renewals or periods that have already been delivered — see clause 7.8 of our Terms.
Clients are responsible for monitoring their subscription status and cancelling it before the next billing date if they do not wish to continue the service.
You can cancel a subscription at any time via your account dashboard, the cancellation link in any receipt or renewal reminder, viplikes.net/unsubscribe, or by contacting Support — see clause 8 of our Terms.

6. Chargebacks and Disputes

If you believe a charge is incorrect or unauthorised, or that services weren't delivered as ordered, please contact Support first — in most cases we can resolve the matter and issue any refund due faster than a payment dispute would.

Where a dispute is raised with your card issuer, we will respond with the records we hold, which may include your order record, delivery records, receipts issued, and correspondence with Support. Nothing in this section affects, limits, or waives any right you hold against your card issuer or payment provider — see clause 10 of our Terms.

7. EU Customers – Right of Withdrawal

EU consumers have the right to withdraw from a distance contract within 14 days without giving any reason (cooling-off period).

However, by placing an order and requesting that service delivery begin immediately, you expressly agree that fulfillment may start before the 14-day withdrawal period expires. In this case, the right of withdrawal is lost once the service has been fully or substantially delivered.

If fulfillment has not yet started, you may cancel your order by contacting our support team via email or live chat on viplikes.net.

8. Contact Us

Use the official Support channels listed on viplikes.net: live chat or email at support@viplikes.net — available 24/7.