Last updated: (02.10.2025)

1) Scope

This Refund Policy explains how refund-related requests are handled for purchases made on viplikes.net. It applies to all orders placed via our site.

2) How to Request Help

Before considering any dispute with your bank or payment provider, please contact our Support Team directly. Most issues can be resolved quickly through assistance, re-delivery, or service adjustment.

When contacting Support, please provide the following details:

- Order number
- Service name and related link(s)
- A brief description of the issue, along with any relevant screenshots or delivery logs

To ensure your request is processed correctly, use only the official Support channels listed on viplikes.net — such as the live chat on the website or email: support@viplikes.net.

3) Investigation Process

After you contact us, we will initiate a detailed review of your case.

During the investigation, our Support and Quality Assurance teams will:

- Review your order details and delivery logs to verify the current status and performance of the service;
- Request any missing or additional information from you if required to complete the investigation (for example, screenshots, profile links, or timestamps);
- Assess potential technical issues or delays that could have affected the delivery or performance of the service;
- Coordinate with our technical team to confirm whether the issue can be resolved through re-delivery or correction before proceeding with a refund decision.

Once the review is completed, you will receive a formal update with the investigation results and the next steps, as outlined in Section 4 – Outcomes.

4) Outcomes

Following a full review and investigation of the case, our team will provide one of the following resolutions, depending on the specific circumstances and eligibility under our Terms:

- Service resolution through Support: this may include troubleshooting, re-delivery of the missing part of the service, correction of delivery errors, or other appropriate technical adjustments;
- Formal response and clarification: a written explanation will be provided if the refund request does not qualify under our Refund Policy, detailing the reasons why a refund cannot be granted;
- Refund or partial refund: issued only when the request meets the eligibility criteria defined in Section 5 below, and after confirming that the relevant service or portion of the service was not delivered as described.

Please note that all refund decisions are made after a complete verification of delivery logs, account activity, and internal records related to the order.

5) Detailed Refund FAQs.

How can I get a refund??

Our company can provide a full refund only under certain circumstances - if the order was not started within a period of time that is mentioned under each service or if you did not get the service at all. All other cases and FAQ are described below.

What if I made a purchase and changed my mind or did not get a profit from the order, or did not like the quality?

If you already made a purchase - your order is in a queue or being processed - accordingly, a refund is impossible.

Also if the order did not meet your expectations or you did not get a profit from it, or you did not like the quality - full refund is impossible. We guarantee only the delivery of our services.

I do not like the speed of delivery, it is not the same as described on the website, can I get a refund?

When we are working on the delivery of your order, we use the most appropriate and safe speed of delivery to avoid any penalties or drops. We care about the safety of our clients’ accounts, and therefore, the actual delivery speed may differ from the one mentioned on the website, depending on the system load and recent updates of social networks.

If you believe your order is taking longer than expected, please contact our Support Team — your case will be reviewed individually. Depending on the situation, our technical department may accelerate the delivery or stop the service and issue a refund or partial refund for the undelivered part.

My followers/likes/shares/views etc. dropped, can I get a refund?

In case you have 10% or less drops after the warranty period - refund is impossible, as it is a social network - people can act on their own so small drops can appear.

In case there are less followers/likes/views or any other service on the account/post than when we started the promotional campaign - refund is impossible.

I have drops during the delivery process, can I get a refund?

Drops can rarely happen within 30 days. After 30 days drops should stop, that is why we have a 30 days drop guarantee. As it`s a social network people can act on their own. We demand only following/liking/sharing etc. from users. As to their further activity - it's of their own free will so they can unfollow/unlike/unshare.

I have ordered country target likes/followers/views etc. and did not get the service from that target, can I get a refund?

If you ordered target services but you think that your likes/followers/views are arriving not from that target - you should contact us and provide a picture with statistics of your page/post where we can see what country target you get. If you get a completely wrong target - we can restart your order, or deliver the missing amount, also can provide full or partial refund. All cases are unique and must be discussed with support managers

What if I would like to stop the delivery and get a refund/partial refund?

Technical department can also try to stop the delivery, this process is not instant and sometimes we are not able to stop it at all. In case we manage to stop the delivery - our company can issue a partial refund or replace your order with any other service for the price of the remaining amount. The moment at which the order was stopped depends on the possibility of a refund, as well as the amount of deductions associated with the return.

Auto Services do not work as I expected, can I get a refund?

Auto Services start to work within 12 hours automatically, depending on the system load start time can be delayed. You can inform us once you have a new post so we can start the delivery manually. If you already made a purchase and service was partly delivered to you - we can't stop the delivery and refund is impossible.

I would like to get a refund for Twitter/Facebook/Linkedin etc. accounts

If you would like to purchase an account of any social media (Twitter/Facebook/Linkedin etc.) - we have strict account replacement and refund policies:

Accounts replacement claims are accepted within 12 hours from the moment we send them to you.
You should use a clean proxy for each account (if you purchased a target account - proxy should be from a certain country), accounts used without a proxy are nonrefundable. Proxy server could be any application (not VPN) that provides you with a new IP address.
Our company does not provide any advice about what proxy to use.
If you entered the account - then it works well and service was successfully delivered.

In case you would like to get a refund for the account - you should provide a picture where we can see an issue that you get on each account, also we should be able to see a proxy that you used.

Can I get a partial refund if my order was only partially completed?

Yes, if the order was partially completed and the client requests to stop the service or a refund, we can issue a partial refund.

The refund is calculated only for the part of the service that was not delivered, or:

for the quantity that remains undelivered;
or for the amount that was delivered but later dropped or decreased (for example, views, likes, or followers).

Can I get a refund for recurring payments?

Yes, we can issue a refund only for the most recent recurring payment, under specific conditions.

If a payment was automatically charged (auto-renewal) and the client requests to cancel the subscription shortly after the payment was processed, we will:

cancel the active subscription to prevent future charges; and
issue a refund for the last payment made.

However, please note that:

Refunds are not provided for previous successful renewals or for subscription periods that have already been active and delivered.
Clients are responsible for monitoring their subscription status and cancelling it before the next billing date if they do not wish to continue the service.

6) Chargebacks and Disputes

If a chargeback or payment reversal is initiated without contacting our Support team first, we reserve the right to respond with full documentation and evidence related to the order, including delivery reports, communication history, and proof of service completion. Initiating a dispute or chargeback without prior communication may be considered friendly fraud and treated as a violation of our Terms.

Please note that initiating an unauthorized dispute may result in the suspension of the client’s account and restriction of future purchases until the matter is resolved.

We always recommend reaching out to Support first — most issues can be quickly resolved without the need for a chargeback.