Last updated: (02.10.2025)

1) Scope

This Refund Policy explains how refund-related requests are handled for purchases made on viplikes.net. It applies to all orders placed via our website.

2) How to Request Help.

Before considering any dispute with your bank or payment provider, contact Support and provide:

Order number
Service name and link(s)
A brief description of the issue and any screenshots/logs

Use the official Support channels listed on viplikes.net (e.g., site chat or email support@viplikes.net).

3) Investigation Process

After you contact us, we will:

Review your order and delivery logs.
Request any missing details.

4) Outcomes

Following investigation, we will offer one of the following, as appropriate:

Resolution via support (troubleshooting, re-delivery, or service correction), or
A formal response explaining why a refund is not applicable under the Terms, or
A refund (only where applicable under Section 5 below).

5) Detailed Refund FAQs.

How can I get a refund??

Our company can provide a full refund only under certain circumstances - if the order was not started within a period of time that is mentioned under each service or if you did not get the service at all. All other cases and FAQ are described below.

What if I made a purchase and changed my mind or did not get a profit from the order, or did not like the quality?

If you already made a purchase - your order is in a queue or being processed - accordingly, a refund is impossible.

Also if the order did not meet your expectations or you did not get a profit from it, or you did not like the quality - full refund is impossible. We guarantee only the delivery of our services.

I do not like the speed of delivery, it is not the same as described on the website, can I get a refund?

When we are working on the delivery of Your order - we use the most appropriate speed of delivery to avoid any penalties or drops. We do care about safe delivery of services in order not to make any harm to our client's accounts. The speed may differ from the mentioned on the website depending on the system load and recent updates of social networks.

My followers/likes/shares/views etc. dropped, can I get a refund?

In case you have 10% or less drops after the warranty period - refund is impossible, as it is a social network - people can act on their own so small drops can appear.

In case there are less followers/likes/views or any other service on the account/post than when we started the promotional campaign - refund is impossible.

I have drops during the delivery process, can I get a refund?

Drops can rarely happen within 30 days. After 30 days drops should stop, that is why we have a 30 days drop guarantee. As it`s a social network people can act on their own. We demand only following/liking/sharing etc. from users. As to their further activity - it's of their own free will so they can unfollow/unlike/unshare.

I have ordered country target likes/followers/views etc. and did not get the service from that target, can I get a refund?

If you ordered target services but you think that your likes/followers/views are arriving not from that target - you should contact us and provide a picture with statistics of your page/post where we can see what country target you get. If you get a completely wrong target - we can restart your order, or deliver the missing amount, also can provide full or partial refund. All cases are unique and must be discussed with support managers

What if I would like to stop the delivery and get a refund/partial refund?

Technical department can also try to stop the delivery, this process is not instant and sometimes we are not able to stop it at all. In case we manage to stop the delivery - our company can issue a partial refund or replace your order with any other service for the price of the remaining amount. The moment at which the order was stopped depends on the possibility of a refund, as well as the amount of deductions associated with the return.

Auto Services do not work as I expected, can I get a refund?

Auto Services start to work within 12 hours automatically, depending on the system load start time can be delayed. You can inform us once you have a new post so we can start the delivery manually. If you already made a purchase and service was partly delivered to you - we can't stop the delivery and refund is impossible.

I would like to get a refund for Twitter/Facebook/Linkedin etc. accounts

If you would like to purchase an account of any social media (Twitter/Facebook/Linkedin etc.) - we have strict account replacement and refund policies:

Accounts replacement claims are accepted within 12 hours from the moment we send them to you.
You should use a clean proxy for each account (if you purchased a target account - proxy should be from a certain country), accounts used without a proxy are nonrefundable. Proxy server could be any application (not VPN) that provides you with a new IP address.
Our company does not provide any advice about what proxy to use.
If you entered the account - then it works well and service was successfully delivered.

In case you would like to get a refund for the account - you should provide a picture where we can see an issue that you get on each account, also we should be able to see a proxy that you used.

6) Chargebacks and Disputes

If a chargeback or payment reversal is initiated without contacting Support first, we may respond with documentation and evidence related to the order.